Refund Policy
This policy explains when Realtimedatasync issues refunds for paid training programmes. Payments are arranged offline; this website does not take card payments.
Eligibility
Full refunds are available if you cancel in writing at least 14 days before your cohort start date and you have not downloaded premium templates released for that cohort. After materials access begins, refunds shift to partial or discretionary as described below.
Timeframe
Refund requests must be sent within 30 days of the payment date or before the midpoint of a self-paced programme’s advertised duration, whichever is earlier.
Full and partial refunds
- Full refund: Cancellation ≥14 days before start, unused access credentials.
- Partial refund (50%): Cancellation within 14 days of start when fewer than two modules have been marked complete and no clinic seat has been attended.
- No refund: After two completed modules, after attending a clinic, or after downloading the full template library for Ledger Circle seats.
Non-refundable items
Custom on-site workshops, third-party examination fees (if any), and seats transferred to another learner at your request are non-refundable once confirmed.
Refund process
Email contact@realtimedatasync.digital with your full name, invoice number, programme name, and reason. We confirm eligibility within five working days.
Processing time and method
Approved refunds are returned via the original payment method within 10 working days of approval. Bank transfer refunds may take longer depending on your institution.
Cancellation by us
If we cancel a cohort, you may transfer to the next date or receive a full refund of fees paid for that cohort.
Exceptions
We may offer goodwill adjustments for documented service interruptions lasting more than five consecutive working days. Statutory rights under United Kingdom consumer law remain unaffected where applicable.
Contact for refund requests
75 Felix Lane; Shotley; IP9 7ZA; United Kingdom · 078 0484 2348 · contact@realtimedatasync.digital